Salary: £26,750Location: NorthamptonContract Type: Full time, Permanent Hours: 42
Trainee Customer Service Representative
Your Next Career Opportunity Awaits!
Location:Â Northampton
Salary: £26,750
Hours: Full time, Permanent] Minimum: 42 hours a week
Are you looking to hit the ignition on your career? Have a knack for great communication and customer service? RH Commercial Vehicles is looking for an enthusiastic individual, ready to level up their skills and join our dynamic team.
Why pick us?
Career Progression – Unlock new opportunities with great training and professional development.
Fab Facilities – Our Northampton depot has just finished a major redevelopment meaning you’ll be working in exceptional, new, modern facilities
Boost your health –Â Enjoy a large range of perks to keep your mind, body and health in peak condition. We offer company pension schemes, sick pay and holiday allowance.
Positive Work Environment: Join a supportive team that works together to deliver the best experience for our customers.
Extra Benefits! Enjoy designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts.
The Challenge…
As a customer service and invoicing clerk, your key responsibilities will include:
Customer Engagement: Act as the primary contact for service department customers, delivering exceptional service and addressing their needs.
Service Scheduling: Coordinate customer service appointments with the service team and workshop controller, ensuring timely and efficient scheduling.
Maintenance Oversight: Verify vehicle maintenance intervals and ensure accurate planning for service needs.
Customer Interaction: Greet customers professionally, understand their requirements, and facilitate smooth service processes.
Workshop Efficiency: Collaborate with the Workshop Controller, and Service Advisors to optimise workshop capacity and productivity
Sales Opportunities: Proactively promote products and services, highlighting benefits to customers.
Accurate Documentation: Ensure job card instructions are precise for technicians and invoicing teams.
Administrative Support: Manage required administrative tasks efficiently, including coordinating with dealer-point managers and workshop supervisors.
The Day to Day:
42 hours a week
Alternative shifts. Early/ late
Early: 06:30 – 15:00
Late: 09:30 – 18:00
Every other Saturday
What we’re looking for…
A friendly, and approachable individual, committed to customer service.
Team-orientated with organisational, analytical and administrative skills.
Self-motivated, adaptable, and eager to learn and embrace new challenges
Calm under pressure, with a positive attitude and a knack for problem-solving
Basic proficiency in Microsoft Word, Excel, Outlook and general computer literacy
Who are RH Commercial Vehicles?
We are an award-winning company with a strong reputation for delivering top-quality commercial vehicles and unparalleled customer service. Our team is the heart of everything we do, and we are looking for people who share our passion for excellence.
Ready to Apply?
If you’re ready to take the next step in your career and make a difference at RH Commercial Vehicles, we want to hear from you!
Apply today and become a key player in our dedicated team.
Email a copy of your CV and Covering Letter to grace.pells@rhcv.co.uk. To discuss the role, please contact [name] on [number].
