Customer Service and Invoicing Clerk
Your Next Career Opportunity Awaits!
Location: Coventry
Salary: £12.23 an hour
Hours: Full time Permanent. Minimum 45 hours a week
Are you passionate about delivering exceptional customer service and have a knack for invoicing? RH Commercial Vehicles is looking for an enthusiastic and detail-oriented individual to join our dynamic team.
Why pick us?
- Become part of an exciting new chapter of the business – We have just taken over management of our Coventry site, and your skills can help us grow together
- Career Progression – Unlock new opportunities with leadership training and professional development.
- Boost your health – Enjoy a large range of perks to keep your mind, body and health in peak condition. We offer company pension schemes, sick pay and holiday allowance.
- Positive Work Environment: Join a supportive team that works together to deliver the best experience for our customers.
- Extra Benefits! Enjoy designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts.
The Challenge:
As a customer service and invoicing clerk, your key responsibilities will include:
- Customer Engagement: Act as the primary contact for service department customers, delivering exceptional service and addressing their needs.
- Service Scheduling: Coordinate customer service appointments with the service team and workshop controller, ensuring timely and efficient scheduling.
- Maintenance Oversight: Verify vehicle maintenance intervals and ensure accurate planning for service needs.
- Customer Interaction: Greet customers professionally, understand their requirements, and facilitate smooth service processes.
- Workshop Efficiency: Collaborate with the Workshop Controller, and Service Advisors to optimise workshop capacity and productivity
- Sales Opportunities: Proactively promote products and services, highlighting benefits to customers.
- Accurate Documentation: Ensure job card instructions are precise for technicians and invoicing teams.
- Administrative Support: Manage required administrative tasks efficiently, including coordinating with dealer-point managers and workshop supervisors.
- Invoicing Accuracy: Liaise with invoicing teams to ensure job cards are processed correctly and promptly.
- Warranty Assistance: Support the Warranty and Contracts Manager with queries and documentation while adhering to warranty and contract procedures.
What we are looking for:
- Exceptional Communication Skills: You’ll be talking to customers regularly, so being friendly, approachable, and clear is key.
- Attention to Detail: You’ll be handling important invoices and customer data, so accuracy is vital.
- Computer Skills: A good knowledge of Microsoft Word, Excel, and Outlook applications and solid computer literacy skills.
- Team Player: RH Commercial Vehicles thrives on collaboration. You’ll work closely with other departments to ensure smooth operations.
- Experience in Customer Service and Invoicing: Previous experience in a similar role, but we are willing to train the right person with the right attitude.
You’ll Really Hit the Ground Running if:
- Commercial Vehicle Dealership Experience: If you have previous vehicle dealership experience, you’ll fit right in!
Who are RH Commercial Vehicles?
We are an award-winning company with a strong reputation for delivering top-quality commercial vehicles and unparalleled customer service. Our team is the heart of everything we do, and we are looking for people who share our passion for excellence.
Ready to Apply?
If you’re ready to take the next step in your career and make a difference at RH Commercial Vehicles, we want to hear from you!
Apply today and become a key player in our dedicated team.
Email a copy of your CV and Covering Letter to grace.pells@rhcv.co.uk. To discuss the role, please contact 07468729204
We look forward to hearing from you
